Once downloaded, close all programs and Windows on your computer. You can download Malwarebytes Anti-Malware and save it to your desktop. Note: If you are having problems running RKill, then renaming the RKill icon will usually trick the Malware.Īs before, Malwarebytes is one of the programs I'm most familiar with - you can use any program you're comfortable with, that will do the same job. Don't reboot your computer after running RKill as the malware is tied to your system startup. If you don't close the messaging it won't run again. If any of these warnings close RKill, then it's best to leave the messaging onscreen and run RKill again. If you get any error messaging that RKill is an infection, ignore it. When it's finished the black window will close. Please save them to your desktop.ĭouble-click on the RKill or iExplore.exe icon to automatically stop any processes associated with the Security Scanner and other Rogue programs. You may want to download both the RKill and the iexplore.exe download as some Malware will recognise RKill and try and stop it running. (RKill was developed by BleepingComputer as Freeware and can be very useful.) You can download RKill to your desktop from the following link. You can find another program that does the same job as RKill, but the steps below will be for that program. In this case, I'm using RKill, as it's a program I'm familiar with.
The first step in actual removal is to end the processes that belong to the malware. You should now be able to get online to download the removal tools. Press OK again to close the Internet Options window. Press the OK button to finalise your choice and close the window. Uncheck the box labelled Use a proxy server for your LAN. You can either start Internet Explorer and select Internet Options from the Tools menu or you can go to Control Panel and open it from there. Note: This needs to be done first, even if Internet Explorer isn't your default browser Every time it stops a program, it will bring up alert messaging saying that the program was infected and that you should buy Security Scanner to remove the infection.
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To stop you from removing it and to make you think your PC is about to crash, it will stop any programs that you try to run. Before it will allow you to remove these infections, it advises you have to buy the program first. The malware will scan your computer and report numerous infected files on your PC. You can also find articles taking you through this for your particular operating system and situation on the appropriate link page below.Īn online guide to reinstalling/restoring your Operating System on your Dell PC.
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Taking you through this reinstall is what is covered under your pro support warranty.
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The surest way to resolve this issue is to either perform a factory restore or a clean Operating system install on your system. Note: As always the decision to use this information is at the end user’s risk as malware removal is not a pro-support entitlement. It'll locate itself in C:\Documents and Settings\ Local Settings\Application Data\ if you're running XP or C:\Users\ AppData\Local\, if you're running a more recent OS like Vista or Windows 7. It adds itself to your computer as a randomly named file. It will install without your knowledge or permission. Normally this would get on your PC through either a virus or by visiting a web site that's trying to exploit security holes on your PC. It does a fake scan of your PC and displays false alerts.
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The Security Scanner software is malware and is similar to the Security Shield malware.
Associated Security Scanner Registry InformationĪ description of what Security Scanner is and the support possible under the warranty.A description of what Security Scanner is and the support possible under the warranty.Please be aware that most of the steps here are not covered under your warranty and are carried out at your own risk. This article provides information on removing the Security Scanner Malware from your Dell PC.
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